Refund policy

Every Skeletons Drinking Coffee piece is made to order. Please check the product measurements and order details before buying.

Problems with your order

If your item arrives damaged, defective, misprinted, or different from what you ordered, email hello@skeletonsdrinkingcoffee.com with your order number and clear photos as soon as possible, preferably within 30 days of delivery. We will review the issue and arrange an appropriate replacement or refund for a confirmed production or fulfillment error.

If a parcel appears lost, contact us promptly and preferably within 30 days of the estimated delivery date so we can investigate with the fulfillment provider.

Size changes and change of mind

Because items are made for each order, we do not offer returns or exchanges for a change of mind or a size or color selected incorrectly, except where applicable law requires otherwise. Contact us before ordering if you need help choosing a size.

Cancellations and returns

Contact us promptly if you need to cancel or change an order. We cannot guarantee changes after production begins. Please contact us before sending anything back; we will provide instructions if a return is needed.

Approved refunds go to the original payment method. Your payment provider may need additional time to post the credit. This policy does not limit your rights under applicable consumer law.