Refund policy
Skeletons Drinking Coffee apparel and coffee are produced for each order. Please check the product, grind, size, and delivery address before buying.
Problems with your order
If your item arrives damaged, defective, misprinted, or different from what you ordered, email hello@skeletonsdrinkingcoffee.com with your order number and clear photos as soon as possible, preferably within 30 days of delivery. We will review the issue and arrange an appropriate replacement or refund for a confirmed production or fulfillment error.
If coffee arrives damaged, is the wrong coffee or grind, or has a packaging error, email hello@skeletonsdrinkingcoffee.com with your order number and clear photos as soon as possible. We will review the issue and arrange an appropriate replacement or refund for a confirmed error. Please do not send coffee back unless we specifically ask you to.
If a parcel appears lost, contact us promptly and preferably within 30 days of the estimated delivery date so we can investigate with the fulfillment provider.
Changes of mind and order mistakes
We accept returns of unworn apparel for a change of mind or an incorrectly selected size or color within 30 days of delivery. To request a return, email hello@skeletonsdrinkingcoffee.com with your order number within that window before sending anything back. We will provide return instructions. You are responsible for buying the return shipping label for these returns. Contact us before ordering if you need help choosing a size.
Because coffee is roasted for orders and is a consumable product, we do not accept returns or exchanges for a change of mind or a grind selected incorrectly, except where applicable law requires otherwise.
Cancellations and returns
Contact us promptly if you need to cancel or change an order. We cannot guarantee changes after production begins. Please contact us before sending anything back; we will provide instructions if a return is needed.
Approved refunds go to the original payment method. Your payment provider may need additional time to post the credit. This policy does not limit your rights under applicable consumer law.